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How ulti11 Handles Your Personal Information

When you open an account with us and link your DANA, OVO, or GoPay wallet, you share information we take seriously.

Data collected only as neededDANA, OVO, GoPay wallet data protectedYou can request data access anytimeStored with encrypted securityNo data sold to third parties

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What This Privacy Policy Covers and Why

ulti11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect personal information when you register, verify your account, or process a transaction through DANA, OVO, or GoPay. This includes your name, contact details, wallet identifiers, and transaction history — all used to operate your account securely and process payouts accurately. We do not use

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this data for purposes beyond what your account requires. When you deposit via OVO or withdraw to your GoPay wallet, the payment reference data is retained for verification and dispute resolution. Cookies and session data are used to keep your login active and remember your lobby
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preferences across sessions. Data shared with payment processors — including the local e-wallet networks — is limited to what each transaction requires. We do not share your personal information with advertisers or unrelated third parties. Availability of certain services depends on local law and eligible regions
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within Indonesia. If regulations change in your area, we adjust what we can offer accordingly. You have the right to know what data we hold, to request corrections, and to ask us to stop using certain data where permitted by applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We apply encryption to all account data at rest and in transit. Payment information tied to your DANA, OVO, or GoPay transactions is handled through secured channels that meet the processing requirements of each respective payment network. Your account credentials are never stored in plain text, and we use OTP verification steps during login to confirm identity before any sensitive action is taken. Retention periods for your data depend on the type of information — active account data is held while your account remains open, while transaction records are retained for as long as financial regulations in eligible regions require.

Encrypted Data Storage

All personal and payment data is encrypted at rest and in transit. This applies to wallet data from DANA, OVO and GoPay transactions across your account history.

Cookie and Session Control

We use session cookies to keep your account active and remember lobby settings. You can manage cookie preferences through your browser settings at any time.

OTP Identity Verification

Before any account change or sensitive action, an OTP is sent to your registered contact. This step exists to confirm it's you making the request, not someone else.

Data Retention and Deletion

We keep your data only as long as your account is active or as financial record rules require. Once outside those periods, we remove data from active systems on request.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern about your account privacy, our support team handles these requests directly. You can reach us through live chat, email, or by submitting a request through your account dashboard under the privacy section. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt of your query so you know it's being handled.

What You've Been Asking About Privacy

These are the questions we hear most often from account holders about how their data works at ulti11. If your question isn't here, contact our support team through live chat or your account dashboard.

We collect your name, contact details, and the wallet identifier for whichever payment method you link — DANA, OVO, or GoPay. Account activity and transaction history are also recorded for verification purposes.

Wallet data is shared only with the payment processor handling your transaction. We do not pass your DANA, OVO, or GoPay details to advertisers, affiliates, or any unrelated third party.

Log into your account, go to the privacy section in your dashboard, and submit a data access request. Alternatively, contact us via live chat or email with your registered account details.

Yes, where permitted by applicable law and local regulations in eligible regions. Submit a deletion request through your account settings. Some transaction records may need to be retained for financial compliance periods before removal.

Active account data is kept while your account remains open. Once you close your account, data is retained only as long as financial record requirements in your eligible region demand, then removed from active systems.

The previous wallet's transaction history stays on record for as long as required by financial rules. The new wallet — whether DANA, OVO, or GoPay — is linked going forward and treated with the same data protections.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBanjarmasin Casino Lobby InfoUlti11 Banking

How ulti11 Handles Your Personal Information

Data Handling, Security and Your Account Rights

Encrypted Data Storage

Cookie and Session Control

OTP Identity Verification

Data Retention and Deletion

Contact Us About Your Data

What You've Been Asking About Privacy

01 What personal data does ulti11 collect when I register?

02 Is my DANA or OVO wallet data shared with anyone?

03 How do I request a copy of the data ulti11 holds on me?

04 Can I ask ulti11 to delete my personal information?

05 How long does ulti11 keep my account data?

06 What happens to my data if I change my linked payment wallet?

Privacy Policy

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